Ready to make a real impact?

In this role, you'll collaborate directly with clients to evaluate fire alarm control panels and ensure safety standards are met. You'll take ownership of projects-defining scope, planning investigations, and overseeing testing, both in the lab and on-site.

If you thrive on communication, problem-solving, and seeing projects through from start to finish, we'd love to have you join our team! This is a hybrid position requiring 3 days per week at our customer site (Concord, Massachusetts, United States )

What sets this role apart? You'll be the face of UL, guiding clients through technical requirements, explaining procedures, and resolving challenges. You'll propose new test methods, contribute to industry standards, and have opportunities to represent UL at industry events. Plus, you'll integrate continuous improvement practices into your daily work and drive innovation in safety.

Customer Collaboration:

Evaluate fire alarm control panels and communicate project status, issues, and results.

Address and resolve client concerns, promoting UL services.

Project Management:

Define project scope, specifications, and timelines.

Conduct and witness tests, coordinate administrative tasks, and prepare reports.

Serve as Project Handler or Reviewer when assigned.

Technical Support & Compliance:

Provide technical assistance on inspections and follow-up services.

Establish test programs, resolve engineering issues, and notify clients of compliance concerns.

Develop special test methods and propose new/revised UL requirements.

Continuous Improvement:

Integrate improvement practices and support lab and field staff.

Represent UL at industry events and maintain UL Code of Conduct standards.

Qualifications

• Education: Bachelor's degree in Electrical Engineering, Mechatronics, or a related field.
• Experience: 5-10 years working with commercial fire alarm systems; product certification experience is a plus.
• Technical Skills: Proficient in Microsoft Office.
• Soft Skills: Strong communication skills and ability to work independently.

We're a leading world expert in safety science. That means we're at the forefront of the industry, combining cutting-edge technology and bold ideas to make a positive impact. Our teams have influenced billions of products, plus services, software offerings and more. UL Solutions has been pioneering change since 1894 and we're still leading the way.