Job Title: e-commerce Project and Transition Specialist

Location: Concord, Ontario

Shift Time: 8:00am to 4:30pm

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Project Manager

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

Is responsible for assisting in developing, services to meet or exceed customer expectations while supporting conducting statistical analyses to identify problems, communicate effectively with personnel/management to make improvements, and helping prepare reports for senior management.

Promotes a culture of excellence and continual improvement by supporting various departments/programs in the process of achieving quality improvement while monitoring implementation of systems, processes and practices, and to ensure continued success that meets ISO standards.

Duties & Responsibilities:

• Support eCommerce quoting and integration in collaboration with the Project Manager in requests for proposal (RFP), and request for quote (RFQ) processes
• Help with Application Programming Interface (API) and Electronic Data Interchange (EDI) connections with customers and carriers to our WMS and TMS
• Liaise with offshore Team on API or EDI customer solutions
• Participate in the full cycle of the onboarding and account maintenance process for new clients, including warehouse and transportation solutions
• Continuously optimizing operations and finding effective ways to both reduce spending and enhance the customer experience
• Assist with the administration of KPI's and other measurables to ensure company standards are maintained
• Assist in the preparation of department specific work instructions for training and operational consistency
• Directly interface with customers on systems capabilities and customize solutions

Professional & Educational Background:

• 5+ years in Freight Forwarding industry and 3PL industry is required
• 3+ years in eCommerce experience is required
• Bachelor's Degree or Diploma in supply chain management, transportation, business administration, project management, or a similar field is required
• Intermediate level of understanding of industry best practices
• Intermediate level of understanding of safety compliance requirements

Mindset & Personality:

• Change Agent: Proactively finds solutions to current processes while finding new ways to improve

• Strategic : Takes initiative and a strategic approach to day-to-day operations
• Driving: Persistent in achieving goals and maintaining high standards
• Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs
• Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors

Skills & Abilities:

• Problem Solving : The ability to troubleshoot using experience and research on best practices
• Communication: Has excellent active listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation
• Organization: Must be highly organized, detail-oriented, and able to shift from one priority to another as required
• Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives
• Technical: Extensive understanding and application of logistics software and warehouse management systems
• Analytical: Excellent numerical skills and understanding of data analysis and statistical methods

North American Freight Forwarding Inc. offers great employee perks including:

• Competitive compensation
• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program
• Casual work environment
• Engaging social activities and events throughout the year

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

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