Corporate Resources, on behalf of our client located in Schaumburg, IL, is hiring a full-time, permanent Hybrid Customer Service Representative.

Title: Hybrid Customer Service Representative

Location: Schaumburg, IL

Pay: 50,000 - $60,000 Annually

Full Job Description:

We are a national credit union who values our employees that are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Hybrid Customer Service Representative position at our Home Office in Schaumburg, IL.

This position has a hybrid work model, two days’ work from home, three days in office.

Position Purpose:

Interact with members and process member requests and transactions. Offer credit union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.

Job Duties (include but not limited to):

• Interact with members via phone, e-mail, chat and other media as appropriate.
• Answer member questions concerning their accounts and credit union services.
• Promote the sale of credit union products and services.
• Provide members with information necessary to make informed decisions regarding their financial transactions.
• Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications:

• High school graduate or equivalent
• Up to two years of customer service experience; sales experience preferred

Skills/Abilities:

• Strong typing abilities.
• Good verbal public relations skills.
• Communicate verbally and in writing.
• Well organized.
• Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
• Maintain confidentiality of member data.

Benefits:

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short-Term/Long-Term Disability available
• Paid Tuition to $5000 per year
• Holiday pay at 8 hours per observed holiday
• Free Financial Planning Assistance
• 401k up to 3% match and 5% Profit Share