Job Title:

Control Tower Analyst

Work Location:

111 Sylvan Ave South, Building L2, Englewood Cliffs, NJ 07632

Work Hours:

Monday to Friday, 08:00 AM - 5:00 PM

Organization:

Control Tower Part

1st Supervisor:

Control Tower Part Leader

2nd Supervisor:

Operation Management Team Leader

Essential Duties and Responsibilities:

• Our customer depends on consistent & sustainable logistics service provision stay competitive in the market
• Control Tower Analysts serve as the main point of contact for LG Electronics USA and are responsible for providing on-time communication or resolution.
• Operation KPI monitoring and reporting
• Respond to inquiries from LG Electronics USA (mainly regarding order status)

Communication about Order progress, Delivery Status, ETA communication

• Daily progress report by BU(HA, HE, BS/AS), Sales Risk and Plan
• Create and submit weekly Operation KPI Result
• Plan information communication among WH's, internal department and customer
• Create and submit monthly 'Logistics/Transportation Market Trend' report
• Data driven operation
• Process driven operation
• Create and update organization directory (for departments related to operations)

Key Performance Indicators:

• Inquiry response speed and precision
• Update acquisition speed and precision
• Issue Mgmt. logging speed and precision
• Weekly Transportation Issue Summary quality
• Weekly Voice of Customer report quality
• Monthly Logistics/Transportation Market Trend report quality

Education and/or Work Related Requirements :

• Bachelor's degree or equivalent preferred
• 1+ years experience in data entry
• 3~4 years of customer service in logistics, transportation, supply chain or procurement
• Need to travel to the cities where our DC's and customers are for meetings
• Ability to work occasional overtime hours

Skills in Demand:

• Experience with Microsoft Excel (intermediate or better preferred)
• Experience with Supply Chain Management systems (TMS, WMS preferred)
• Strong communication and detail oriented (Data Analysis Tool- Tableau, Excel and etc)
• Problem solving, critical thinking, ability to prioritize time-sensitive situations
• Team player

Benefits: Medical, Dental, Vision, Life, STD, LTD, AD&D, FSA, 401K, and PTOs/ paid holidays

Job Type: Full-time, regular

Job Location: Englewood Cliffs, NJ 07632