Description
Position Details :
• Title: Field Service Tech
• Location: Seattle, WA; Richland, WA
• Shift: Normal Day Shift
• Compensation: $70k - 78k base (to start), plus OT (10 - 15% OT hours) & Bonus First Year W2 = $105k - 115K first year
• Overtime : Position is salaried and non-exempt. Overtime paid out at 1.5x your base rate (base rate = Salary/2080 hrs) after 8 hours in a single day.
• Benefits:
• Company Truck w/ Gas Card, Laptop, Cell Phone, and Tools provided
• Short- and long-term Disability Program
• 401(k) Plan with dollar-for-dollar company match up to 6%
• 15 days of PTO, 12 paid holidays
• Excellent Medical/Dental/Vision/Life Insurance with personal low contribution
• Company Stock Purchase Plan
• Travel: In this position, you will service numerous customers within your region, overnight travel is 10-15 nights per month.
Position Description :
This Field Service Representative position will be within the company U.S. Services business team. This team focuses on servicing critical data center equipment. They are the OEM (Original Equipment Manufacturer) service provider for company electric equipment.
As a Field Service Representative, a typical day for you might include:
• Pre-site, startup, repair, preventive maintenance, and field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Manager and/or Regional Service Director to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
On some days, you may even:
• Assist the Field Project Manager on larger system startups
• Act on behalf of the District Service Manager to resolve operational issues as required
Requirements:
• The company is looking for strong Military Veteran technicians with training, education, and experience in electronics and/or electrical theory, maintenance, and troubleshooting.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• 2+ years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment is a plus
• Safe driving and vehicle operations skills; clean driving record
• Skilled at utilizing test and diagnostic equipment
• Experience reading and interpreting schematics, drawings, and theory of operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• The capacity to move service equipment weighing up to 50 pounds
What we have for you:
"Within your first 90 days, you'll experience a unique, team-oriented welcome with 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return form your on-site visit, you'll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us."