JOB SUMMARY:

• The IT Informatics Analyst is an advocate, change agent, and analyst with knowledge of clinical information systems, physician, and nursing workflow in a hospital setting. The role facilitates the implementation and acceptance of technology innovations into healthcare service delivery, management and planning. IT Informatics Analyst provides technical and application expertise to support end user adoption and continues to define training plans and support practices while identifying process improvement opportunities for technology solutions. He or she is a change leader and serves as a positive, progressive, professional role model and develops trusted, customer service focused relationships with medical, nursing and operational staff. He or she will provide essential subject matter expertise, application architecture design, and systems analysis as necessary.

The IT Informatics Analyst is able to work independently without close supervision and exercises independent judgment and discretion.
EXPERIENCE/QUALIFICATIONS:

• Minimum of 3-7years professional experience within a healthcare organization
• Experience supporting physician advisory councils, medical staff committees, and Informatics programs to coordinate IT solutions for physicians, nursing, other clinical and non-clinical staff.
• Experience organizing and providing physician, nursing, and ancillary training, good organization skills with ability to prioritize multiple activities in a rapidly changing environment
• Strong customer service focus to manage customer relations and expectations and ability to communicate effectively with all levels of the organization
• Ability and willingness to work odd hours as necessary to provide go live support or on call support according to call schedule
• Advanced knowledge and experience with MS Office, MS Visio with the ability to use these and other tools to provide meaningful analytics
• Experience using or supporting major healthcare information system
• Experience supporting "go live" functions when EHR functionality is rolled out to medical or clinical staff
• Preferred: Knowledge and prior experience in achieving Meaningful Use according to the CMS EHR incentive program (Promoting Interoperability) requirements

EDUCATION:

• Bachelor's Degree required or at least three (3) or more years healthcare informatics related work experience.
• Preferred: Master's Degree in health-care related field.

LICENSURES/CERTIFICATION:

• Must successfully complete and maintain LA County Fire Card certification at the time of hire or within the first 30 days of employment

DUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :

• Manage the physician, nursing, technology adoption program and mentor resources from other departments such as IT and Education
• Oversee and manage projects delivering new technology solutions to healthcare providers
• Understand and promote compliance with EHR and related systems as defined by regulation
• Provide technical and application expertise to design, analyze, and optimize clinical information systems for providers and nurses ensuring system design achieves Valley Presbyterian objectives of standardization, integration, and efficiency while supporting compliance with regulatory requirements
• Educate IT technical staff about operational workflow and hospital healthcare practices
• Communicate and coordinate provider education with Medical Staff Office and other related departments
• Develop and maintain standard documentation of system design and workflow processes ensuring documentation is complete and current
• Cultivate a culture of continuous performance improvement and metrics driven outcomes
• Provide training to physicians, nurses, other clinical, and non-clinical staff in the use of the EHR and other applications.
• Identify and document organizational gaps and operational challenges when introducing new software while developing and providing solutions
• Support physicians in direct response to calls for assistance or through rounding of departments to ensure best practice use of the EHR
• Work closely with vendor partners supplying certified EHR technology to Valley Presbyterian Hospital in accordance with organizational needs as well as internal clinical system analysts
• Work with IT applications and engineering teams to coordinate training and support and assist in the prioritization of work tasks.
• Gather and represent system requirements for clinical analysts to optimize the system and for new projects
• Support project management by providing accurate information to appropriately prioritize tasks across IT teams
• Act as a change agent to develop new processes, enhance existing workflow, and train clinical and medical staff in new functionality or processes.
• Assist in the development of policies to support information management regulatory requirements
• Participate in departmental on-call support along with other IT resources
• Perform other duties as assigned

The following job accountabilities are not unique to this particular job but are common to all jobs at VPH:

• Complies with VPH policies and procedures on customer satisfaction and service excellence.
• Ensures team compliance with IT information security policies and procedures
• Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large.
• Conducts self in a professional, respectful and courteous manner during all interactions.
• Works effectively and collaboratively with others toward common goals.
• Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members.
• Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
• Participates in operational aspects of the department and maintains/participates in performance improvement activities within the department.
• Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
• Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the workplace. Maintains a safe environment for self and others. Committed to protecting confidential health information of VPH patients.
• Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.

The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
WORK ENVIRONMENT:

• Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
• Fast and continuous work pace with variable workload.
• Frequent contact with staff and public under a variety of circumstances. Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
• Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
• Handles emergency/crisis situations in accordance with Hospital policy.
• Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio.
• Occasional travel may be required.
• Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
• Environment varies from standard office, to computer rooms, to infrastructure wiring closets, many times in harsh temperatures and dust.

PHYSICAL DEMANDS:
Key for Physical Demands
Continuous
66 to 100% of the time
Frequent
33 to 65% of the time
Occasional
0 to 32% of the time
Clerical/Administrative Non-Patient Care

• Frequent/continuous sitting with occasional, intermittent standing/walking.
• Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
• Occasional/intermittent reaching at or above shoulder level.
• Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing.
• Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
• Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.
• Moderate lifting and bending required for technical work
• Moderate stressful situations due to the nature of the support work.

Salary Range: $51.01 - $72.07 per hour