Duties & Responsibilities:

• Opening new files and making the initial client contact and continuing contact with clients on a regular basis.
• Fully investigating each case by gathering and analyzing intake information and relevant documents.
• Verify insurance coverage and liability issues, and maintain contact with insurance company.
• Manage client's medical care keeping in constant communication with client's and medical providers. Schedule and calendar medical appointments, explain procedures and related documentation to clients, and review medical records.
• Entering pertinent information into our database
• Continuously monitor case status, review medical records
• Organizing and maintaining case files, preparing files to be submitted to demand writers
• Maintain clients’ records by reviewing case notes, logging events, and monitoring progress.
• Comply with HIPAA regulations.
• Help prepare demand packages.
• Collect all possible information, evidence and documentation that will help the legal department build a case
• Sort and read through medical records, insurance correspondence, and settlement releases on behalf of clients
• Manage a caseload of 80+ files
• Perform other duties as assigned by Management and/or Team Leaders
• Meeting monthly, quarterly and yearly goals

Qualifications:

• 2-3+ years’ experience in similar roles.