Help Desk Support - ONSITE

Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner
Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.
Follows all IT standard processes and procedures along with monitoring license compliance.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Logs all customer requests and updates calls utilizing the designated call handling and tracking system.
Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.