Our client, a private equity firm, is seeking an IT Desktop Support Engineer to provide VIP-level technical support to a prestigious private equity firm. This is an onsite, 12-month contract in San Francisco, with a possibility of extension. As the IT Desktop Support Engineer, you will handle Tier 2 and light Tier 3 support tasks, ranging from resolving common technical issues to troubleshooting more complex systems and network challenges.
**Please note that this is an onsite, 12-month contract in SF, with a possibility of extension. The pay will be $ $38-40/hr.**
Key Responsibilities:
- Provide responsive VIP-level technical support for hardware, software, and networking issues.
- Troubleshoot and resolve Tier 2 issues, including local system setups, network connectivity, and adherence to compliance standards.
- Perform light Tier 3 tasks such as advanced root cause analysis, system integration troubleshooting, and escalation of complex issues.
- Manage and support HP laptops and cloud-based applications, ensuring optimal functionality and performance.
- Collaborate with internal and external teams to resolve technical challenges and implement solutions.
- Maintain accurate documentation of support activities, including resolutions and best practices.
Qualifications:
- 1-2 years of experience in IT desktop support or a related field.
- Proven ability to provide excellent service in high-demand environments.
- Hands-on experience with HP laptops and cloud-based technologies.
- Strong troubleshooting skills, including knowledge of Tier 2 and light Tier 3 support processes.
- Excellent communication skills, with the ability to interact effectively with VIP users.
- A proactive mindset with a commitment to staying current on industry trends and emerging technologies.
Please submit your resume for immediate consideration!
You can use to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd.