About the role:

The individual works in a customer service capacity, assisting policyholders and producers with questions related to policy coverage, forms, and premium. The Customer Service Representative has underwriting authority as assigned by the Vice President of Underwriting

Essential Functions:

• Knowledge of Company management system, company website, forms, rules, rates, and procedures
• Respond to phone calls, emails, and faxes from policyholders and producers, or forward the requests to other departments as appropriate
• Communicate/interact with other departments as required (e.g., Accounting, Marketing, Risk Management, etc.)
• Reset website passwords for policyholders and producers
• Provide support to Underwriters as needed

Other Responsibilities

• Perform related duties as assigned
• Maintain compliance with all Company policies and procedures

Education and/or Work Experience Requirements/Attributes:

• High school diploma required
• Experience providing customer service preferred
• Ability to work accurately under time constraints and meet deadlines
• Excellent verbal, written, and presentation skills, which includes the ability to effectively communicate with internal and external customers
• Personal qualities of integrity and credibility, and a commitment to the overall mission of the Company

Benefits:

Medical Mutual offers an excellent benefits package, including health, dental, vision, life, and disability insurance, a 401(k) plan, flexible spending accounts/health savings accounts, vacation, sick, parental, bereavement, and jury duty leave, paid holidays, and tuition reimbursement.

The salary range for this position is $40,000-$56,000 annually depending on qualifications and experience. This position may be eligible for an annual bonus depending on performance.

This is a full-time position based out of our Hunt Valley, Maryland office, with a hybrid work schedule. Medical Mutual’s hours of operation are 8:00 am to 4:30 pm, Monday through Friday.

Please submit your cover letter and resume via the apply link.

Medical Mutual Liability Insurance Society of Maryland is an Equal Opportunity Employer.