Job Title: Customer Care Representative

Job Type: On-Site, Full time, Direct Hire

Location: Pooler, GA

Salary: $24/hour

Schedule: 7 AM-4 PM or 8 AM-5 PM

Position Overview:

TRC Talent Solutions is seeking a highly motivated, customer-focused Customer Care Representative to join our clients' team in Pooler, GA . The ideal candidate will have at least 3-5 years of customer service experience, a high school diploma or GED equivalent, and a "go-getter" mentality. This role requires an enthusiastic, self-starter who can work independently and possess a positive attitude. The Customer Care Representative will be responsible for providing exceptional service both remotely and on-site, ensuring customers have a seamless experience using our eCommerce platform.

Key Responsibilities:

• Customer Site Visits & Training (50% Travel): Travel to customer locations for hands-on training and support. Provide on-site training for customers on how to navigate and utilize our eCommerce platform effectively.
• Order Assistance & Logistics Support: Assist customers with questions related to their orders, delivery timelines, product information, and logistics. Ensure all customer orders are processed and fulfilled accurately and on time.
• eCommerce Platform Support: Troubleshoot and resolve any issues customers may encounter on the eCommerce platform, offering clear solutions and guidance for both technical and operational challenges.
• Customer Relationship Management: Build and maintain strong relationships with customers through proactive communication, ensuring that their needs are met and expectations are exceeded.
• Meet KPIs: Consistently meet or exceed all Key Performance Indicators (KPIs), including customer satisfaction, response times, issue resolution efficiency, and on-site training effectiveness.
• Independent Problem-Solving: Take initiative in resolving customer issues, ensuring minimal disruption to their service and providing timely follow-ups as necessary.

Qualifications:

• Experience: At least 3-5 years of customer service experience, ideally in an on-site or tech-driven environment.
• Education: High school diploma or GED equivalent required.
• Technical Skills: Comfortable navigating and troubleshooting eCommerce platforms; tech-savvy and quick to adapt to new systems.
• Travel: Ability and willingness to travel up to 50% of the time to customer sites for training and support.
• Attitude: Positive, proactive, and "go-getter" mentality with a focus on customer satisfaction.
• Communication Skills: Strong verbal and written communication skills, with the ability to explain complex concepts clearly and effectively to customers.
• Self-Motivation: Ability to work independently with minimal supervision, while being a team player.

Benefits:

• Competitive salary and benefits package.
• Travel expenses covered for on-site visits.
• Opportunities for career growth and development within the company.

If you're passionate about delivering exceptional customer service, solving problems, and contributing to a dynamic team, we'd love to hear from you! Apply today to become a part of our innovative customer care team.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.