The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures for internal and external customers
• Regular management reporting
• Manage and process customer payments
• Interview, onboard, train, and manage employee performance

Qualifications

• Minimum 5 years of customer service management experience
• Manufacturing experience required
• High School Diploma or equivalent experience
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)