Help Desk Analyst 2

job
  • Insight Global
Job Summary
Location
London ,OH
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
24 Dec 2024
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Job Description

Job will be in person working in London, Ohio. equipment supplied


Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

Education:

Preferred Education: 4-year college degree

Years of Relevant Experience: 2 years

Key Skills:

• Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.

• Utilize Microsoft O365

• Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network

• Use professional written and oral communication

• Work successfully across multiple teams

• Provide analytical and troubleshooting support for video endpoints and fiber networks

• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences

• Prefer experience with Polycom and Cisco infrastructure and endpoints

• Provide limited audio/video support for management off-site activities

• Maintain strict confidentiality for all videoconferencing activities

• Report operational and technical issues to managers.