Job Description:
Employment TypePart timeShiftDay ShiftDescriptionHybrid Part-Time position 3 eight hour shifts to include 7:30a-4p and 8a-4:30p (may change to meet organizational needs).Office Hours are Monday- Friday (this may change to meet the needs of the organization).Location to be determined based on organizational need.MUST LIVE LOCAL and have work experience in a primary care setting.Schedule is sent out monthlyOrientation/Training the colleague is required to be in person in a Primary Care office (location to be determined)New York State LPN Licensure is RequiredThe Colleagues Would Be Expected To Follow The Trinity Remote Work Policy And Remote Work Agreement When Needed. Accountability Guidelines Would Include The Following If colleague is unable to remote in, they would need to come into the office to complete their assigned shift Productivity monitored on a daily basis-once oriented the colleague should be able to answer 25-30 calls per day.To work remotely the colleague must be in good standing with the SJH Attendance policy. (Attendance bank above 3 credits and without written or verbal notice).Implement, support, and maintain the mission of St. Joseph’s Physicians Primary Care, to deliver quality, accessible healthcare with compassion and service excellence. Under the direct supervision of a registered nurse, the Triage Nurse LPN performs telephonic clinical assessment and health education across the life span, determining appropriate disposition and follow up plan of care.Essential Duties And ResponsibilitiesResponsible for the management of incoming calls from patients, assessing their needs and providing appropriate clinical responses within their scope of practice.Perform a systematic, comprehensive assessment of the patient to determine the urgency of patient symptoms and recommend the proper level of care required.Ability to make critical independent decisions related to the clinical information received from patients during triage and prioritize appropriately.Provide professional advice, education and options based on assessment and clinical judgement while adhering to New York State LPN practice guidelines.Act as a clinical liaison for patients, families and other members of the patient care team, escalating patient issues as needed to appropriate care team/provider.Accurately documents pertinent information for all calls.Assists Call Center with clinical questions, as needed.Additional DutiesObtain pertinent Medical Records from other facilities.Participate in team meetings and offers feedback to/from staff and providers.Maintain a safe, clean and neat environment for personnel.Demonstrate adaptability and accept change in a positive manner.Readily assists other staff members upon completion of assigned duties.Assists in orienting and training new colleagues.Responsible for keeping up to date on corporate communications such as email and internal network such as the NY BEAT, SJEN, etc.Responsible for completing and maintaining all required training relative to job function.Act as a role model to all employees.Understands and exemplifies a strong adherence to professional code of conduct, departmental policies and procedures.Follow all policies and procedures mandated by St Joseph’s Physicians and the governing bodies regarding HIPAA and OSHA.Abide by the policies and procedures set forth in the Trinity/St Joseph’s Health Employee Handbook.Perform other duties and responsibilities as required or requested.Knowledge, Skills And AbilitiesExcellent communication and organizational skills.Strong customer service skills, including active listening, empathy, respect, restatement and the use of open-ended question.Ability to multi-task and adapt to shifting priorities.Proficiency in making critical independent decisions and prioritize appropriately.Ability to document in electronic health records thoroughly and appropriately.Knowledge of office workflows and interoperability.Demonstrate ability to work independently and as a team.Maintain high degree of discretion when dealing with confidential information.Detail oriented and self-motivated.Education And ExperienceCurrent license or valid permit to practice in the State of New York.Current Basic Life Support certification.Experience working with patients with chronic medical conditions.Demonstrates ability to communicate and form working relationships with individuals at all levels of the organization.Physical DemandsWill require ability to stand, sit, bend, twist, squat and reach. Some lifting is required.Work Environment And HazardsCategory 1- Duties performed routinely require exposure to blood, body fluid and tissue.Pay Range: $22.50 - $32.30Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.00555968