Job DescriptionnnDAY TO DAY:nnEnsuring accurate execution of detailed and approved requests in customers' production environmentsnnAdhering to and carrying out Change Enablement processes and policies of Cisco and customersnnSupport Change Managers on Change Advisory Board (CAB) meetings (whether internal and external)nnTake all appropriate steps to mitigate risk of impact to customers' production environment due to implementation of approved changesnnValidate service request execution process prior to production implementationnnConduct post-change QA testing to validate successful service request completion and to reduce risk of service impacting events resulting from the changennServe as first point of escalation for failed service requests/changes; conduct change backouts to the point of pre-change baselinennProvide continual communication to customers before, during and after execution of approved service requestsnnWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .nnTo learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .nnSkills and RequirementsnnMUST HAVES:nnMinimum of 5 years of experience in network engineering with a focus on F5 technologies PLUSSES:nnKnowledge of ITIL processes and best practices.nnExperience with change management methodologies and tools.nnHands-on experience with SDWAN technologies and solutions.nnPREFERRED EXPERIENCE:nnAround 5 years of experience in Managed Services including network operations/technical support role and/or a technical architecture/implementation role with good understanding in core Routing and Switching TechnologiesnnMastery level certification like CCNP/CCIE DC/R&S/SPnnDeep technical experience in Routing & Switching or Service Provider/Data Centre including practical experience on Cisco products OR expertise on SD-WAN(Viptela and Meraki)nnExperience supporting wireless network infrastructures, including Cisco or other competitor's products preferrednnScripting and Automation (Python etc) preferrednnLoad balancer solutions, including, Radware and Netscaler preferrednnSD-A (DNAC) preferrednnExpertise in Load Balancing & Global/DNS Load Balancing technologies preferrednnExtensive practical experience in design and implementations on Citrix Netscaler and software appliances. Cisco ApplicationnnControl Engine or F5 preferrednnProficiency with L4-L7 Load Balancing NetScaler, Firewall/Security Products preferred nullnnWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to