Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered. Handles the most complex order intakes or customers.nnProcess new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulationsnnUtilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.nnCollaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.nnMaintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).nnSupport operational dashboards for order visibility and forecasting to improve predictability and control.nnEnsure all network hardware, core network configurations, and software requirements are accurately captured and assigned.nnCollaborate with Service Management to maintain client health index and manage customer relationships from delivery to billing.nnResponds to requests from internal and external customers to expedite orders, correct errors, or investigate problems with transportation providers.nnResearches and resolves order errors and updates the system and suggests system or process improvements related to errors.nnMay assist in training or mentoring junior Order Intake Specialists.nnMinimum QualificationsnnAssociate's degree in a related field or equivalent work experiencenn5-8 years of related experience in a network services environment with a focus on order intake and management and/or experience with data entry. Experience within federal government context a plus.nnOther Job Specific SkillsnnStrong analytical and problem-solving abilities.nnProficient in the use of innovative tools and analytics for process optimization.nnExcellent interpersonal and customer service skills.nnStrong organizational skills and the ability to manage a high volume of orders.nnStrong written and verbal communication skills.nnProficient in using various intake methods and comfortable working with technology.nnAbility to work effectively in a team environment.nnAbility to work on MS Excel for any business calculation.nnKeen attention to detail and accuracy.nnAbility to work well under pressure.nnCompensation RangesnnCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.nnEEO RequirementsnnIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.nnAll recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.nnPhysical RequirementsnnThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.nnDisclaimernnThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.nn$46k - $66knnEEO RequirementsnnIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.nnAll recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.