L1 Network?Support?Specialist  

Location:?Liberty, NC 

Type:?Long term?potential?CTH? 

Pay:?$23.00?(W2)? 

Conversion:?Typically?around?3?months 

Red?Knight?Solutions?is?dedicated?to?partnering?with?you?to?secure?the?right?position?for?your? 

future.?Our?SWAT?team?approach?aligns?your?expertise?with?our?client’s?needs,? 

creating?lasting?partnerships.? 

Overview:?We?are?seeking?a?highly?skilled?and?experienced?L3 Desktop Support Specialist with? 

network?administration?responsibilities?to?join?our?IT?team.?The?ideal?candidate?will?have?a?strong? 

background?in?both?desktop?support?and?network?administration,?with?the?ability?to?troubleshoot? 

and?resolve?complex?technical?issues.  CCNA and CCNP certification required. 

Responsibilities: 

• Desktop?Support: 

• Provide?technical?assistance?to?end-users,?including?troubleshooting?hardware,?software,?and?network?issues. 

• Install,?upgrade,?and?maintain?desktop?operating?systems?and?applications. 

• Conduct?remote?troubleshooting?and?provide?clear?technical?instructions. 

• Customize?desktop?applications?to?meet?user?needs. 

• Record?technical?issues?and?solutions?in?logs. 

• Follow?up?with?clients?to?ensure?their?systems?are?functional. 

• Network?Administration: 

• Monitor?and?maintain?network?performance?and?security. 

• Troubleshoot?and?resolve?network?connectivity?issues. 

• Manage?network?security?measures. 

• Maintain?network?services,?such?as?DHCP,?DNS,?and?VLANs. 

Requirements: 

• 5-8?years?of?experience?in?the?IT?field 

• Experience?with?the?ServiceNow?(SNOW)?ticketing?system. 

• CCNA?and?CCNP?certification. 

• Experience?with?Cisco?switches. 

• iPhone?support,?setup,?and?managing?platforms. 

• Industrial?experience?(for?safety?reasons). 

• Willingness?to?work?overtime?or?on?weekends. 

• Flexibility?to?work?different?shifts?if?needed. 

• Proven?work?experience?as?an?L3?Desktop?Support?Engineer?or?similar?role. 

• Hands-on?experience?with?Windows,?Linux,?and?Mac?OS?environments. 

• Knowledge?of?network?security?practices?and?anti-virus?programs. 

• Ability?to?perform?remote?troubleshooting?and?provide?clear?instructions. 

• Customer-oriented?attitude. 

• Must?be?ready?to?take?any?shift,?any?day.