Role: Desktop Support

Location: Clayton, MO

Contract

We are seeking an experienced IT Support Specialist to provide desktop and laptop troubleshooting, application support, and asset management. The ideal candidate will have hands-on experience with system configurations, troubleshooting, and supporting end-users across various devices and applications.

Key Responsibilities:

• Troubleshoot and resolve issues related to desktops, laptops, and operating systems.
• Handle installation, configuration, and OS troubleshooting for a variety of devices.
• Manage asset inventory and ensure accurate tracking of hardware and peripherals.
• Provide application support to end-users, ensuring smooth operation of software.
• Configure and support iPhones and other mobile devices.
• Perform basic network troubleshooting and escalate complex issues as needed.
• Use ticketing tools to log and track incidents and service requests.
• Ensure timely resolution of incidents within SLA targets.
• Understand and follow the service desk process for logging and allocating tickets.
• Oversee asset/inventory management processes, including system and peripheral movements