Harvey Nash USA has been engaged to find a talented Help Desk 2 for a Large benefit corporation and health plan company based out of CA.

A reasonable, good faith estimate of the minimum and maximum hourly wage for this position is $20/hr to $25/hr on W2 (Depending on Experience).

Benefits will be available, and details are available at the following link:

Job Title: Help Desk 2

Location: Remote from California

Duration: 6+ Months Contract, contract to hire.

Preferred Qualifications and Experience

• Requires at least 1 – 2 years of prior Service Desk experience in a high volume IVR based call center.
• Knowledge of Active Directory, Microsoft Exchange Admin Console, Azure, Service Now.
• MAC experience would be preferred but not required.

Top Skills:

• High quality Customer Service skills (empathy, probing questions to gain understanding, “I can” attitude)
• Office 365 troubleshooting
• Virtual Desktop Infrastructure troubleshooting
• Remote Desktop troubleshooting

Desired Skills:

• Active Directory experience
• Microsoft Exchange experience
• Microsoft Azure experience

Education Requirements:

• Requires an associate degree or equivalent experience.