Proper Hospitality is seeking a dynamic Task Force General Manager (GM) to temporarily oversee operations for San Francisco Proper Hotel.

Our ideal candidate is a strategic thinker, operationally savvy and dedicated to delivering exceptional guest experiences while maintaining operational excellence and team engagement.

Key Responsibilities:

Operations Management

• Assume full responsibility for San Francisco Proper’s day-to-day operations, including Front Office, Housekeeping, Food & Beverage and Maintenance
• Ensure compliance with luxury standards, brand guidelines and operational policies
• Oversee the implementation and refinement of Standard Operating Procedures (SOPs) to optimize efficiency
• Monitor and manage budgets, revenue and expenses to meet financial goals

Guest Experience

• Foster a culture of exceptional service that exceeds guest expectations
• Address guest concerns and feedback promptly and professionally
• Collaborate with department heads to personalize and enhance the guest experience

Team Leadership & Development

• Provide leadership and direction to department managers and staff
• Inspire a positive workplace culture through effective communication, recognition, and motivation
• Mentor and coach team members to drive performance and professional growth
• Assist in recruiting, onboarding, and training new team members as needed

Strategic Initiatives

• Lead and execute special projects, such as property pre-openings, rebranding, or major events
• Identify operational challenges and develop creative solutions to improve efficiency.
• Ensure compliance with all local regulations and safety protocols

Financial Management

• Develop and oversee budgets, forecasts, and key performance indicators (KPIs)
• Maximize profitability by identifying cost-saving opportunities and revenue-enhancing initiatives
• Provide regular updates and reports to ownership or regional management

Qualifications:?

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred)
• Minimum of 8–10 years of progressive hotel leadership experience, preferably in luxury or boutique properties
• Proven track record in hotel operations, financial management, and guest satisfaction
• Strong leadership skills with the ability to inspire and manage diverse teams
• Exceptional communication, organizational, and problem-solving skills
• Flexibility and adaptability to thrive in dynamic and fast-paced environments
• Proficiency in hotel management software (e.g., Opera, MICROS) and Microsoft Office Suite
• Ability to travel or relocate for task force assignments as required

Key Competencies:

• Strategic Thinking: Ability to evaluate challenges and implement effective solutions
• Guest-Centric Focus: Passion for delivering personalized and memorable guest experiences
• Agility: Comfortable working in varied environments and adapting to changing priorities
• Leadership Presence: Builds trust and inspires confidence among team members and stakeholders
• Business Acumen: Strong understanding of hotel financials, marketing, and operational performance metrics

Company Overview:

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle hospitality company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.