Principal Field Service SpecialistnReq. # 21153nJob Family FV - Field ServicenLocation US-NY-AlbanynOverviewnnWaters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters' product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.nnIn this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.nnWaters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the Albany, NY area.nnResponsibilitiesnnInstallation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)nEstablish and maintain effective relationships with external and internal customers ensuring their successnManage customer expectations, by communicating work performed and providing follow up plan if needednEnsure customer compliance regulations are followednDeliver system level training at customer sitesnManage service inventory according to Waters policiesnIssue field service reports daily to document work performednMaintain sound knowledge regarding the technology and customers' application demandsnWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesnEnsure that quality system procedures and Health & Safety standards are adhered to at all timesnnQualificationsnnEducation:nnBS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and educationnnExperience:nn5-7 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)nValid Driver's License in good standing is mandatorynAbility to perform effective system level troubleshootingnUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)nOvernight travel as required including international travel for trainingnnSkills:nnMust possess a strong customer focusnStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsnPersonal sense of integritynEffective time management skillsnSystem level approach to problem solvingnAnalytical mindset with a strong aim to resolve open issuesnExcellent verbal and written communication skillsnnCompany DescriptionnnWaters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.nnWorking at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.nnDiversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.nnKey WordsnChromatography, Management, Field Manager, Service, Mass SpectroscopynnWaters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.nnMinimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly