Responsibilities:

Peraton is seeking a Service Request Module Specialist to join our team of qualified, diverse individuals. The qualified applicant will become part of Peratons Department of Homeland Security (DHS) Infrastructure Managed Services (IMS) Program, for the US Coast Guard (CG). This initiative is modernizing and consolidating the operational environment under a common technology framework in order to better support the services provided to CGs customers. Qualified applicants will work with the SRM engineers to develop and implement new and updated SRM templates

Day to Day Work Responsibilities:

• Create and update SRM templates to enhance end user experience
• Maintain internal workflow for incidents and workorders
• Identify ways to improve automation and ticket handling procedures
• Maintain information on user facing SharePoint portal
• Maintain support groups within SRM and identify areas of improvement through addition or subtraction of groups.

#USCGIMS

Basic Qualifications:

• Bachelors degree and 5 years experience or Masters degree and 3 years experience or HS diploma/equivalent and 9 years experience
• U.S. Citizenship required; Secret (or higher) clearance required
• Comfortable communicating with customers including Peraton and Client leadership
• Professional written and interpersonal skills are essential when communicating with Client
• Experience in data analytics
• Time-management skills and the ability to establish reasonable and attainable deadlines
• Add and remove permissions to support groups
• Experience with BMC Remedy and Helix tools

Preferred Qualifications:

• 5+ years of proven experience in a heavy customer focus position involving technical knowledge and services
• ITIL foundation certification or familiarity with ITIL methodologies and best practices
• Industry-specific certification may be required

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how were keeping people around the world safe and secure.