Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Krish Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Guest Services: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responsible for the total desk operation. Serves as the Manager on Duty overnight, keeping the Front Desk and Managers informed of any guest complaints or situations that need immediate attention.
Check in/out guests.
Post charges and payments to guest accounts.
Reconcile all guest service agents' paperwork.
Print and resolve rate discrepancies.
Reconcile credit card totals to batch report and submit to credit card processor.
Post room & tax.
Print departing folios and distribute to guest rooms.
Reconcile and balance all gift shop paperwork.
Run close day on computer system and run back up.
Separate night audit reports for accounting and management.
Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
Maintains the front desk logbook to enhance the department communication and communicates any problems to the next shift coming in and the supervisor. To perform this job successfully and independently. Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hourly Pay and Great Benefits to include paid vacation and sick time. Great Employee Discount Room Program at any Marriott Hotels.
This company is an equal opportunity employer.
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