Customer Service Management Trainee
Pay from $27 to $32 per hour with significant growth and earning potential!
Pennsylvania Branch
700 Uline Way, Allentown, PA 18032
A new career opportunity is calling! Are you an emerging customer service leader? Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service. Don't put your career on hold - apply for this unique opportunity now!
Better together! This position is on-site, and we are looking for people who share our passion.
Training Hours: Monday - Friday 8:30 AM to 5 PM. Various shifts available.
Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor's degree.
• Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
• 401(k) with 6% employer match. Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Bonus programs that include annual performance and sales goals.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center. Beautifully maintained walking trails.

About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.
Uline is proud to operate as a drug-free workplace.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!