ArkVets is looking for a highly skilled Care Coordinator to join our scheduling excellence team. Our new scheduling excellence team is responsible for the success of our patient scheduling, ensuring sick pets get the support they need as conveniently and as health conscious as possible. With zero client facing expectations, you will be ensuring all inbound calls are answered efficiently, and the patient gets the help they need across all three of our premium GP clinics, offering Urgent Care support when the pet needs it.What You'll Do:Apply your years of experience in phone etiquette & emotional intelligence to support the pet parent in gaining a scheduled visitBe the skilled, empathetic voice of ArkVets from 6 a.m. to 6 p.m. each scheduled dayConfidently and efficiently triage patient needs over the phone, ensuring each pet gets the right care at the right time from wellness visits to urgent care needsGuide pet parents with timely and accurate decision making to schedule optimal appointments across our three hospitalsWhy Join Us?Unique role with a focus on high-level care coordination triage without diverting your attention to the in-person experienceBe part of a specialized team dedicated to providing seamless supportCompetitive pay, a collaborative work environment, and a team that shares your commitment to pet healthLong term vision to reward the most successful team members the option to work from home after 1 year of service and evaluation.If you're passionate about pets and thrive in the variety of veterinary medicine, apply now to join ArkVets and make a difference in the lives of pets and their families.RequirementsWhat We're Looking For:7 years of experience working within the veterinary space demonstrating a clear understanding of the patient needs, skilled at recognizing and prioritizing varying levels of pet health concernsExceptional phone skills - you're efficient, engaging, and able to handle calls with empathy and accuracy with emotional intelligenceProven experience in triaging patient needs and recommending appropriate scheduling solutions.Comfortable working with a team to keep three hospitals running smoothly while managing time-sensitive calls.Available for 6 a.m. to 6 p.m. shifts three days per week