Immediate need for a talented Customer Service Associate Representative . This is a 03+ Months Contract opportunity with long-term potential and is located in U.S.(Remote) . Please review the job description below and contact me ASAP if you are interested.
Job ID:24-51579
Pay Range: $16 - $16.25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

• Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.
• Track and communicate system errors in an expediential and thorough manner.
• Self-report metrics successfully and regularly.
• Take requests for care management from patients, physician offices or imaging centers.
• Research issues regarding the certification process and forward to the appropriate parties.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions.
• Entry point into professional roles.
• Delivers basic technical, administrative, or operative Customer Service tasks.
• Performs simple data entry, sorts requests, and maintains files.
• Understands simple instructions and procedures.
• Performs Customer Service duties under direct instruction and close supervision.
• Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles.
• For our Consumer Engagement Preventive care program, these representatives duties include reaching out to members for various health plans to inform them of their eligible cancer screenings/wellness visits, while also scheduling their appointments.
• The function of this program is to speak with our members to inform them of their yearly mammogram, yearly cervical cancer screening, Colonoscopy and/or annual wellness visit.
• The representative will schedule their appointments and confirm the procedure was performed.
• Agents will be making outbound calls through an automated dialer, manual outbound calls as well as receiving inbound calls from the member.
• Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
• Ability to be empathetic understanding that we are dealing with sensitive content with our members.

Key Requirements and Technology Experience:

• Skills- Call Center, Typing, Sales.
• 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience phone skills computer skills basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills.
• Must be able to type more than 30 words per minute.
• Customer Service Skills (history of customer service exp) preferred.
• must have basic computer understanding/skills.
• Education : High School diploma or equivalent.
• Note-Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed.
• Must be able to work any shift between 8am-8pm EST Monday-Friday.

Our client is a leading H ealthcare Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
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