Contact Center Customer Care Specialist Onsite Scottsdale, AZ 85256 Job Type: Contract
Job duties: - Handle both inbound and outbound calls; provide top-tier customer service in an efficient manner
- Subscribers call when they are going through various issues. The most common calls you will get are calls related to potential cases of Identity Theft (We will define all the different types of theft during training and give you the tools necessary to handle each case)
- Provide guidance to subscribers regarding products, technical support, and identity theft alerts, including troubleshooting account issues
- Outside of identity theft, you will often be assisting our subscribers log into their online portal, either for the first time, or troubleshooting technical issues
- Initiation of Zendesk tickets for our I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases.
- Identify the next steps required for the subscriber through active listening and problem-solving skills.
- Maintain strong company product and service (You get to be the one to explain all the amazing and cutting-edge tools we have, to help people take charge of their online safety)
Required Education/Skills and Experiences - Minimum one year of call center experience
- Highly empathetic and genuinely interested in helping subscribers
- Ability to navigate multiple software applications
- High School Diploma or GED
- Ability to work onsite at our Riverwalk office in Scottsdale
- Availability to work a scheduled shift consistently
- Strong formal oral and written communication skills and ability to communicate clearly
- Dependability and strong work ethic
- Passion to provide great customer experience
Skills : Call center , Customer Service