About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Markets®, Gourmet Garage®, and Di Bruno Brothers® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailers compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices.

About You

Your contribution

We have a Dispatcher Supervisor job opening in our Grocery facility, in Elizabeth, NJ.

As a member of the Transportation Team, you will have daily interaction with Owner Operator and Food Hauler drivers. You will be responsible for overseeing a 24 hour, seven day a week operation. Work week and days off will be based upon business needs and may not contain traditional Saturday/Sunday off days. To be successful in this position, the candidate must have familiarity with transportation and distribution practices in a multi-dock, fast paced environment. Additionally, this position requires technical abilities and working knowledge of Department of Transportation (DOT) regulations

Schedule: 2nd Shift: 4PM-12AM

The core functions of this position include, but are not limited to, the following:

• Flexible with amount of hours worked daily and weekly. Flexible with working six or seven days a week, if needed.
• Schedule initial dispatch of all outbound and inbound loads.
• Oversee Dispatchers to ensure proper dispatch procedures are being followed.
• Ability to oversee and direct affiliated drivers.
• Schedule driver shifts and schedules; includes Employee Drivers, Owner Operators and Third Party Fleets.
• Oversee distribution of loads to drivers following most efficient and effective methods.
• Maintain Omnitracs On Board Computer System.
• Monitor driver performance by analyzing idle time, MPG’s, and GPS tracking.
• Review weekly Omnitracs reports with Supervisors and Dispatchers.
• Train Dispatch personnel on Omnitracs, Motive, and CargoWatch Systems.
• Train drivers on Omnitracs System – how to sign into tractor, log off for breaks, enter daily information and log off at end of day.
• Approve and maintain payroll for all employee drivers.
• Maintain employee driver attendance in accordance with attendance policy; disciplinary action enforced when required.
• Monitor driver hours to ensure compliance with DOT Regulations.
• Maintain trailer control of fleet trailers assigned to operation.
• Oversee tracking of customers late deliveries to compile weekly report for Customer Service and develop plan to correct.
• Communicate with tractor leasing company on status of equipment daily.
• Communicate with customers on delivery status, any emergencies, shortages, etc.

Knowledge and Skill Requirements

• Two years of college or 1-2 years equivalent technical experience in Transportation or Distribution preferred.
• Well-developed verbal and written communication skills to include professional email, telephone, and in person communications
• Ability to perform multiple functions simultaneously while handling heavy telephone call volume.
• Good organizational and time management skills.
• Department of Transportation Regulations for Class A Drivers.
• Experience with Transportation Management Systems and On Board Computer Systems.
• Flexibility with regard to working hours, shift rotations, work locations, weekends, overtime, and holidays in a 24/7 Sunday thru Saturday operation. Split work week is required (Any 5 out of 7) and days off will be based on business need and may not include traditional Saturday/Sunday off days.

How you will work

• Ability to balance prolonged periods of sitting at a desk and standing at a counter while working on a computer
• Ability to move efficiently between inbound and outbound work stations
• Ability to travel to various transportation terminal locations

How you will succeed

Leadership Competencies

• Think Strategically : Create a compelling vision, develop a strategy and empower others to achieve it
• Influence Others : The ability to effectively collaborate, inspire, persuade and align others
• Drive Change : Create the vision and drive the momentum for change
• Talent Planning : Build organizational and associate capability to achieve business goals
• Take Accountability : Drive a culture of ownership throughout the organization
• Inclusive Leadership : Role model inclusive leadership to leverage diversity

Core Competencies

• Communicate Effectively : Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
• Build Relationships : Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
• Stay Competitive : Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
• Embrace Change : Looks for new ways of working by supporting advancements in processes and technology.
• Develop You : Identifies and capitalizes on opportunities for personal and professional career growth.
• Drive for Results : Supports divisional and strategic objectives through achievement of work goals.