West Creek 1 (12071), United States of America, Richmond, Virginia

Sr. Associate, Risk Management - Card ACT Team

Risk Managers at Capital One are highly motivated Risk Management professionals with excellent organizational and communication skills. They have a high level of exposure across lines of business and have the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. The Card Platforms and Well Managed team provides a strategically positioned defense, designed to strengthen the “well managed” muscle across Card Platforms and Services and fuel sustainable innovation by offering centralized support across multiple dimensions of risk mitigation activities. 

As a SA Risk Associate performing Control Execution and supporting Horizontal Services, you will work among a talented team of individuals who provide strategic support for Regulatory controls engaging with both domestic and offshore partners. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence and risk mitigation to deliver on our goal to keep 100% of Customer promises.

The ACT Team is responsible for executing controls on behalf of the organizations we support. This varies based on alignment, but as of June 2024, we support 15 L2s and 180+ controls. The team is supported by onshore and offshore resources that facilitate the day to day execution of the work. Insights are critical to the overall health of the process and must be gleaned constantly to drive a consistent loop of feedback/improvement.

Responsibilities:

• Provides process controls for the department. 

• Identifies trends and produces reports on results each month. 

• Manages a team of associates. 

• Serves as a subject matter expert on projects and provides support for multiple audits

• May manage audits for a large organization and the relationships between the auditors and the auditee. 

• Leads department in practices, policies and methodologies related to its processes 

• Manages day to day processes for multiple L2s, ensuring that the controls are appropriately documented and approved based on the current process.

• Consistently Identify and implement process improvements within day to day operations

• Report on mismatches and overall process help to create visibility into the fulfillment process (ACT)

• Learn from mismatches to continually improve the quality of the report output

• Back up for monitoring of all fulfillment validation reports

• Maintain tracking process/performance monitoring for BAU

• Maintain process documentation and implement review cycle

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of Project Management or Process Management experience

• At least 2 years of Operations, Financial Services Compliance or Risk Management experience

• At least 2 years of experience with Excel or Google Sheets and PowerPoint or Google Slides

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Preferred Qualifications:

• 3+ years of Operations, Financial Services Compliance or Risk Management experience

• 3+ years of experience in management of multiple projects concurrently in an autonomous environment

• 3+ years of experience in risk methodologies and corporate risk practices

• 3+ years of experience with Excel or Google Sheets and PowerPoint or Google Slides

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is  hybrid  meaning associates typically spend about half their time (2-3 days per week)  in-person at one of our offices listed on this job posting .  Monday   and  Fridays   are enterprise- wide  virtual work days .  Tuesday, Wednesday and Thursday   are in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the  Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).