The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 16,000 healthcare professionals and team members at more than 1,200 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetic, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that health care can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of six consumer-facing brands: Aspen Dental, Motto Clear Aligners, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools, and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our team as a Senior Director of Salesforce Product & Delivery.

Job Summary:

The person in this role will be responsible for the planning and successful execution of custom development efforts and support for the Salesforce ecosystem and other tools that support CRM to support key company initiatives. This includes Salesforce Sales and Marketing Clouds and any other related products that are integrated into that ecosystem for use in our Call center and actual doctor's offices. Additionally, your team of direct and indirect reports will support existing workflows and training opportunities for all users of the clinical charting system built on top of Salesforce. You will work closely with Doctors, Operations, Marketing, Sales, and Clinical staff to manage projects which support an evolving digital workflow. You will also lead other product managers, Salesforce administrators, business analysts and QA resources.

Responsibilities:

• Leading the development, design, launch, management, and enhancement of our platform for patient information capture.
• Own the product strategy and roadmap by driving ongoing enhancements of Salesforce, HopeRx and other CRM/CDP platforms that support the various TAG initiatives.
• Responsible for understanding the business vision and the users’ needs and conveying this to the technology teams. Build a strong partnership and shared ownership with the business leads.
• Work closely with product and Marketing people to implement a comprehensive CRM strategy that engages our patients and improves conversion at every step of the commercial funnel.
• Choose and implement other systems as needed for delivering a better user experience for our internal staff and patients. This will include but is not limited to online forms, supporting the backend for the website, tooling for Salesforce optimization, etc.
• Participate in extended leadership with other executive leaders from the rest of the organization and represent IT to hear issues and present solutions.
• Communicating progress across the organization, influencing decision-making and prioritization decisions to drive results.
• Collaborating with internal stakeholders, including doctors, sales, CCT, Marketing, Finance and technology partners, as well as external vendors, to adequately service our doctors and all stakeholders and maximize the value of the product.
• Coordinating project activities ensuring project deadlines and schedules are met; May lead cross-functional work teams.
• Responsible for managing and prioritizing the product backlog including ensuring the development team understands the user experience and removing blockers. Lead regular discussions with the development team.
• Keeping abreast of new and existing products and services, and related processes in order to support the needs of the business. Establish and interpret metrics to determine ROI of feature development
• Manage, develop and inspire your team members, currently consisting of Product Managers, Business Analysts, Salesforce Administrators and Program support staff.
• Oversee the QA process and thrive to ensure that standards are met and processes are evolving to meet demand
• Conduct exploratory sessions with field staff and team members to uncover areas of opportunity for improvement

Skills:

• Problem Solving: highly motivated self-starter with a passion for finding improvements and creatively solving problems
• Time-management: demonstrated ability to work autonomously, handle multiple tasks simultaneously, and meet deadlines
• Technical: understand technical issues and how to troubleshoot
• Interpersonal: work and communicate successfully with a full spectrum of individuals at all levels inside the organization
• Communication: communicate effectively and confidently with tech teams, key stakeholders, and end users
• Enthusiasm: maintain a high level of energy and optimism during high-stress situations

Required Qualifications:

• 8 years + of software implementation in a product setting.
• Bachelor’s degree in Business or related field or relevant work experience
• Ability to use Microsoft Suite and Google Suite effectively
• Experience with Salesforce CRM and Jira

Preferred Qualifications:

• Experience working in the dental or medical industry
• Agile Methodology knowledge and/or Scrum training or certification, with experience leading or participating in an Agile delivery environment.
• Salesforce certifications will be a strong plus

• Annual pay range: $168,000-230,000 plus bonus/incentives
• A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match