Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Client Services Associate (ON-SITE Concord, CA)
PRIMARY PURPOSE : To investigate, coordinate resolution and track escalated inquiries from the client, provider, attorneys, and partner organizations; to distribute customer satisfaction surveys.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Communicates effectively with agents, brokers, and policy holders concerning issues or problems, including the disability benefit process.
• Compiles and distributes customer satisfaction survey results; tracks trends and investigates issues based on surveys.
• Assists client employees with lost checks; educates client employees regarding documentation required, time frames, payment information, and claim status.
• Acts as a liaison with the client in solving escalated problems related to the workers' compensation process and service.
• Assists client with claim review meeting scheduling.
• Contributes in achieving client-driven performance objectives and service standards within the company.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties at assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS
Education & Licensing
Associate degree from an accredited college or university preferred.
Experience
Two (2) years experience as a customer service representative in an inbound call center or equivalent combination of education and experience required.
Skills & Knowledge

• Knowledge of client workers' compensation processes and procedures
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Strong customer service skills
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $22/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.