Salary: $33,042.45 - $42,703.38 Annually
Location : Macon - Bibb County, GA
Job Type: Full Time Salaried
Job Number: 2024-09618
Division/Section: District 5-2 County Position
Unit: Macon - Bibb County
Opening Date: 12/02/2024
Closing Date: 12/22/2024 11:59 PM Eastern
Description
Pay Grade: G
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Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team - Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you

As a Customer Service Representative within the Macon-Bibb County Health Department at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Job Responsibilities
Customer Service Representative 2 is responsible for performing office support and/or secretarial duties for the Macon Bibb Health Department such as composing and word processing a variety of documents and correspondence, relaying and resolving routine telephone and/or walk-in inquires, scheduling appointments, attending staff meetings and/or trainings, processing forms, data entry, and establishing and maintaining records. Customer Service Representative 2 will work under the general supervision of the Customer Service Supervisor.
Job Description:

• Answering the phones, timely booking of appointments, and calling to confirm appointments.
• Portraying a positive image and engaging in professional and friendly communications with clients to meet their needs in a timely manner.
• Complete requisitions and submit them to the Customer Service Supervisor.
• Maintain and submit monthly reports as requested by Customer Service Supervisor.
• Maintain patient's HIPPA rights and confidentiality
• Communicate message(s) to other staff in a dependable, clear, and efficient manner.
• Facilitate day-to-day operation of the MBCHD under the management of the Customer Service Supervisor.

Performs additional professional responsibilities as assigned
Minimum Qualifications
High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university;
or
One (1) year of experience in a customer service setting communicating information;
or
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.
Preferred Qualifications

• Bilingual, preferably Spanish
• Two years of general office or administrative experience
• Excellent oral and written communication skills
• Ability to work in a team environment
• Strong computer and internet skills required MS Office suite (Word, PowerPoint, Excel, Outlook)
• Excellent time management skills with the ability to work independently, multi-task, prioritize, and meet deadlines

Additional Information
Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.
The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance will not be provided.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Standard Benefits for FULL Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
No benefits are offered for part time employees.
01
What is your highest level of education completed?

• Doctorate's Degree
• Master's Degree
• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

02
How many years of experience do you have working in a medical office setting, including obtaining confidential information from patients?

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• More than 5 years

03
How many years of experience do you have in obtaining and verifying health insurance?

• None
• Less than 1 year
• 1 Year
• 2 Years
• 3 or more years

04
Are you bilingual - Spanish speaking?

• Yes
• No

Required Question