Schedule: 10am to 7pm, Must be able to work weekends!
EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Inbound calls and face to face interaction with customers regarding warranties and returns.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
• Flows up with factory on outstanding service orders to update status.
• Works non-sellable report to eliminate items waiting on parts.
• Partner with sales associates to meet and exceed customer service expectations.
• Ability to organize and manage multiple priorities.
• Maintain the office appearance by keeping everything neat and clean.
• File the daily invoices.
• Any other duties as directed by management.

Perks that come with the job as Customer Service Tier I:

• Fun work environment!!
• Benefits Package - Health, Dental & Vision, 401k, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short- and Long-Term Disability and Employee Assistance Program
• Zeera - a mental health wellbeing benefit
• Paid Vacation
• Employee Discounts 10%

EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
*Non-Safety Sensitive*