Description
ROLE Summary
Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and company associates assuring a positive experience and minimizing wait time.
All employees are expected to actively promote Legacy Bank to existing and prospective customers in order to obtain and build the banks customer base and thereby enhance Legacy Banks growth and profitability.
This role is exclusively based in Pratt, KS. We do not offer remote work or relocation assistance for this position. Candidates must be currently residing in or willing to commute to Pratt, KS.
RESPONSIBILITIES

• Demonstrate efficiency with financial transactions for checking, savings and borrowing customers: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with customer to assure needs are met and minimize redoing.
• Issues Traveler's Checks and money orders, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures.
• Research, troubleshoot and resolve customer and internal inquiries regarding policies, practices and products.
• Receives loan payments and savings deposits from customer, addresses inquiries on accounts, records amounts and dates of payments and other significant information, checks customer calculations and validates checks and/or counts cash payments.
• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies.
• Create and maintain a clean, neat, pleasant work environment by maintaining a professional look (i.e. dress, posture, attitude, etc.), positive outlook and behavior toward customers and co-workers.
• Assist other departments and branches with transactions as needed, provide support for the department and branch managers in fulfilling customer requests and merchant verifications.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control (OFAC).
• This position requires a rotating open/close schedule and a rotating Saturday schedule.

Requirements
Qualifications

• High school degree or GED required.
• Cash handling and customer service experience is strongly preferred.

Key Attributes

• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.