Job Summary:

The Senior System Engineer is a technical expert who designs, develops, implements, and operates infrastructure solutions for complex systems in large global and multi-office enterprise infrastructure, including servers, storage, virtualization, security, cloud services, and data centers.

Additional responsibilities are to include however not limited to the following:

• Responsible for the installation and configuration of new software, hardware, and cloud services
• Responsible for managing open-source solutions
• Responsible for managing automation tools.
• Responsible for monitoring system performance, system operations, and storage utilization.
• Plans for necessary hardware or software upgrades to support system growth.
• Provide support with escalated helpdesk requests.
• Leads a team of systems administrators, and coordinates with different departments.
• Leads team of helpdesk support engineers
• Mentors team members and educates users.
• Maintain strong technical documentation
• Implement, operate, and maintain company security standard
• Supporting automation initiatives
• Flexibility to work with Asia/Brazil Time zones
• Other duties and projects as assigned

Education & Experience:

• BS degree in computer science or related field
• Current VMWare or Microsoft Certification desired
• 9~12 years of experience working in the information technology sector

Skills:

• Excellent verbal and written communication skills
• Ability to manage own time effectively and to be prompt and punctual
• Experience in working effectively within a team and collaborating with others to achieve a goal.
• Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques.
• Drive, self-motivation, and ability to work under self-initiative.
• Ability to produce management information reports from ITSM systems.
• Installation, Configuration, and troubleshooting of the PC/Laptops/Mobile, Servers, Backups and VMware
• Strong Experience in Configuration & Troubleshooting of Ubuntu Linux, Windows 2019/2022 Servers, and Windows 10/11
• Knowledge of scripting/PowerShell, Active Directory, Group Policy, DNS and DHCP, RAID types, Skype for business, servers, and virtualization
• Resolve issues with M365, Email, skype for business, and Mobile device management.
• Working Knowledge of Networking (TCP/IP), LAN/WAN systems, LAN protocols, VPN/SSL solutions, and Antivirus/Malware solutions.
• Experience in performing daily tasks like monitoring Backups and Restores of critical data
• Enthusiastic about learning new technologies
• (Problem Solving) Proven ability to contribute to the analysis and fix IT problems.
• (Teamwork) Work with teams globally to implement large-scale IT initiatives.
• (Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.