Responsibilities

Position Overview:

The Corporate Systems Analyst role provides exceptional technical support to internal customers, ensuring the seamless operation of hardware, software, and network systems. This role emphasizes troubleshooting, collaboration, and maintaining a high standard of customer service.

Key Responsibilities:

• Provide software, hardware, and network-related technical assistance.
• Diagnose and resolve technical issues efficiently.
• Assist with new user account setups, including configuration and troubleshooting.
• Create and maintain clear and accurate technical documentation.
• Contribute to ongoing improvement initiatives.
• Perform other duties as assigned.

Technical Skills:

Troubleshooting Expertise:

• Proven ability to diagnose and resolve hardware, software, and network-related issues efficiently.
• Familiarity with common tools used for remote support and diagnostics (e.g., Remote Desktop, LogMeIn).

Operating Systems:

• Experience supporting and troubleshooting Windows and macOS environments.

Networking Knowledge:

• Basic understanding of network configurations, including DHCP, DNS, and firewalls.
• Familiarity with wireless network troubleshooting and LAN/WAN concepts.

Ticketing Systems:

• Proficiency with helpdesk ticketing systems (e.g., ServiceNow, Freshservice, Zendesk) and best practices for incident management.

Endpoint Management:

• Experience with endpoint management tools (e.g., Microsoft Intune, SCCM) for device deployment, patching, and maintenance.

Active Directory:

• Proficiency in managing user accounts, groups, and permissions within Active Directory or similar systems.

Mobile Device Management (MDM):

• Experience supporting mobile devices and MDM solutions.

Cloud Technologies:

• Familiarity with cloud platforms such as Microsoft Azure or AWS.
• Experience with collaboration tools like Microsoft Teams and OneDrive.

Oracle EBS Experience:

• Experience with Oracle EBS is a plus.

Soft Skills:

Customer Service Excellence:

• Strong interpersonal skills with a focus on empathy and patience in customer interactions.
• Ability to explain technical concepts to non-technical users clearly and effectively.

Time Management:

• Proven ability to manage multiple tasks or tickets simultaneously.

Team Collaboration:

• Experience working in a team-oriented environment and assisting colleagues with technical challenges.

Critical Thinking:

• Ability to analyze issues systematically and identify root causes for effective resolutions.

Certifications:

• CompTIA Certifications: CompTIA A+, Network+, or Security+.
• ITIL Foundation Certification is a plus.

Additional Requirements:

• High School Diploma or GED Required
• Bachelor’s degree in a related field is strongly preferred, but consideration may be given to an exceptional candidate with Associates degree or IT certification. 
• Strong organizational, written, and verbal communication skills.
• Excellent problem-solving skills and attention to detail.
• Demonstrated record of responsibility and ability to handle stress and meet deadlines effectively.

Additional Information:

• Travel: Up to 25%.
• Commitment to maintaining confidentiality and participating in continuous improvement initiatives.

The job level may be modified upward based on the qualifications of the candidate.

Benefits

Altec offers a competitive salary that rewards performance and dedication, along with a comprehensive benefits package that includes:

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available

Why Join Altec?

If you're considering a career with Altec,?there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design,?manufacturing and service — and that's why we're the ideal place for you to grow your career.

Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world. 

EEO Statement

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.