Rate/Salary: $16/h - $17/h

Location: East Syracuse, NY 13057

Contract: 24 months (possible perm/extension)

GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric-driven call-center team atmosphere with a high emphasis on customer satisfaction and first-call resolution.

What we help them with:

Dealer referralsgetting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

Our number one goal is to get the homeowner connected with the dealer

Provide customers with warranty information

Product comparison

Dealer referrals to distributors

Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Identify

Benefits Info: Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.