Inbound Healthcare Contact Center Representative

Join our dynamic team at our brand-new location in Tempe! We are dedicated to providing exceptional customer service and support to our patients as they navigate the complex healthcare system.

Hours:

• Open 24x7, with main availability needed for shifts between 6am-6pm.
• Schedules available: Mon-Fri, Tues-Sat, and Sun-Thurs, selected through shift bid.
• Training: Monday Friday 8:00am 5:00pm for 5 full weeks with 100% attendance required.

Pay: $19.25 hourly

• 1.25x Shift Differential for hours worked Mon Fri 6pm 7am and all day Saturday and Sunday.

Job Description:

• Handle inbound calls and messages from patients and their care partners.
• Provide assistance with insurance, billing inquiries, and appointment management.
• Navigate and learn all aspects of healthcare, including medical records, authorizations, and referrals.
• Collaborate with providers and other operations team members to complete urgent tasks.
• Use impeccable C-I-CARE in all patient interactions to ensure a positive virtual experience.
• Master our technology suite, including Slack, Google Suite, Zoom, and our Electronic Medical Record System 1Life.
• Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.

Qualifications:

• Minimum 1 year of high-volume contact center experience and an additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.).
• This experience must be within the last 4 years.
• Average of 1 year of tenure.
• Strong written and verbal communication skills, including impeccable phone manners.
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.

Employee Value Proposition (EVP):

• Pay bump to $20.00/hr when you go permanent.
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• 401K Match.

Work Environment:

• High volume inbound calls and tasking between calls.
• Focus on customer service and HIPAA compliance, not handle times.
• 100% in-office role.
• Classroom-style, fast-paced training with a 0 tolerance policy for the first 5 weeks. Proactive participation is required.

Pay and Benefits

The pay range for this position is $19.25 - $19.25

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
? Medical, dental & vision

? Critical Illness, Accident, and Hospital

? 401(k) Retirement Plan ? Pre-tax and Roth post-tax contributions available

? Life Insurance (Voluntary Life & AD&D for the employee and dependents)

? Short and long-term disability

? Health Spending Account (HSA)

? Transportation benefits

? Employee Assistance Program

? Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position will be accepting applications until Dec 27, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.