Job Description
Anticipated Hiring Range: $15.14 - $18.93 Hourly
Job Summary:
Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation facilities. This position assists with daily facility operations. These positions must also process class and activity registrations, sell facility memberships, schedule facility rentals and work concessions.
This is a continuous posting and may be closed at any time.
Experience, Knowledge, Skills:
Minimum Requirements

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.

Preferred

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications desired.
• Spanish/English bilingual skills desired.

Knowledge, Skills, and Abilities

• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to self-start and take initiative in completing daily tasks and special projects.
• Ability to focus on activities that have the greatest impact on meeting work commitments.
• Ability to establish and maintain partnerships with a variety of internal and external constituencies.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
• Ability to navigate a complex political environment.

Essential Functions:
Customer Service

• Maintains superior levels of customer service to golf course patrons.
• Delivers prompt and professional solutions to both external and internal customer inquiries through face-to-face, phone, and email interactions. Inquiries will focus on the services, programs, and activities offered by the facility, as well as the entire Culture, Parks and Recreation Department.
• Actively promotes merchandise and driving range sales while working.
• Maintains a professional grooming and uniform standard.
• Have an excellent knowledge of all products carried in the pro shop.
• Ensures the pro shop is fully stocked at an appropriate level.
• Assists in the maintenance and cleanliness of the facility.
• Ensures that all golfers are started on the 1st and 10th tee in a timely manner.
• Ensures that outside services staff are effectively marshalling the golf course.
• Monitoring turn times to assist the outside services staff in identifying slow play issues.
• Ensures all cash management policies are followed.
• Maintains an open line of communication to the professional staff.
• Gives assistance to outside services staff when necessary.
• Stages and cleans motorized golf carts.
• Operates a golf cart to pick the driving range.
• Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.

Technology and Risk Management

• Learns and uses golf management software, GolfTrac, for pro shop desk operations including membership and inventory sales, tee time bookings, and point of sale services.
• Assists with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follows and assists in the enforcement of risk management and emergency response training.

Supervisory Responsibilities

• No Supervisory responsibilities.

Work Environment and Physical Requirements:
Work Environment

• Frequent and heavy contact with the public and City employees in person and by telephone.
• Frequent interruptions.
• Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
• Work is performed in an open office environment with heavy noise levels, at times.

Physical Requirements

• Vision to perform physical activities, read computer keyboards, reference books, and other written documents.
• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 50 lbs.
• Manual dexterity enough to complete daily work such as operate computer keyboards, drive and operate motor vehicles, and operate other office equipment, and complete paperwork.

Travel
May travel up to 10% of the time.
EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA Statement : We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: .
Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.