Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Full time
You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a "home away from home". Continue reading to see what our Roadside Assistance Technician opportunities are all about!
A day-in-the-life of a Roadside Assistance Technician
As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians "Everyday Heroes". Why, you might ask? Well, it's simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.
In this role, you will have the opportunity to:
Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
Utilize GPS and maps to locate member breakdown locations
Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
Ensure 100% member satisfaction by providing excellent customer service
Offer value to members through On-the-Go Tow or battery tests / sales
Provide support at special events such as parades, travel shows, Car Care or Public Relations events
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
Hourly rate: $23.00 for Michigan.
Overtime earning potential at time and a half the hourly wage
Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
$1,000 sign on bonus; split payout at 90 and 180 days of employment
**To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**
$250 Quarterly Perfect Attendance bonus
Fully paid training
Medical, dental and vision benefits
401k with employer match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, rewards and much more
Certificates/Security Clearances/Other
Additional Qualifications/Responsibilities
We are looking for candidates who:
Required Qualifications:
Have a high school diploma or equivalent and a valid driver's license
Are 21 years of age or older
Possess a valid state driver's license with minimal driving infractions / incidents.
If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
Have the ability to lift materials weighing up to seventy-five (75) pounds
Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
Preferred Qualifications:
Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
Have prior tow truck driver or roadside service experience
Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
Work Environment
Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.