We are looking for a bright, talented, sales-oriented, service leader to manage a top-notch customer service team - reporting directly to the Director of Customer Service. The ideal candidate will have previous experience as a supervisor/manager in the call center industry, along with heavy background in customer service, compliance/adherence, escalation resolution, team management and conflict resolution. Driven, self-starters are great for this role. This position works alongside trainers, leads, supervisors & directors as this is a call center leadership role. We are offering a competitive salary, commission, bonus opportunities, and traditional benefits for this role.
What You'll Do:

• Manage a team of service agents, achieving retention/sales/service goals set out by management
• Motivate the team towards exemplary customer service, resolution and sales
• Manage call, email queues, along with agents' adherence
• Mentor, coach, and train the team towards being more effective salespeople, while not losing service integrity
• Develop and implement new customer service initiatives, strategies, and programs within the team to ensure customer satisfaction
• Managing program and working with appropriate business parties
• Work to promote a positive morale for the team through open communication, contests, and, working through issues in a positive manner
• Provide service, sales and professional leadership to Agents
• Work with management to improve strategies and procedures to benefit employees and consumers
• Assist with promoting teamwork, across business lines
• Working with customers as needed to provide professional and excellent customer service
• Being a part of a leadership team that promotes the growth of the individuals, teams and company

What You'll Need to Have for the Role:

• 2+ years of Supervisory/Management experience in call center is required
• Track record of superior performance metrics preferred
• Understanding of phone and email compliance/adherence
• Excellent negotiation skills
• Stellar conflict resolution skills
• Strong decision-making abilities
• Leadership skills
• Excellent verbal communication skills and telephone manner
• Familiarity with Windows operating systems and Google
• Comfortable working with the senior market

Pay Range:
$61,500.00-$92,250.00 Annual
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit:
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.