Job Description
Notified is hiring a Client Support Specialist onto our Global Onboarding Team. We are open to filling this position in our El Segundo, CA, USA (2321 Rosecrans Avenue) or Toronto, Ontario, Canada (155 University Avenue) office. Our expectation at this time is you would work from our office on Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. The shift will be 8:30a - 5:00p PT in El Segundo and 11:30a-8:00p ET in Toronto.
Notified is a segment within West Technology Group that provides public relations (PR) and investor relations (IR) solutions delivered to thousands of public and private companies globally via cloud-based software-as-a-service (SaaS) platforms.
Job Summary:
The Client Support Specialist will be responsible for efficiently onboarding clients globally across all products. They are expected to provide a seamless onboarding experience for our clients ensuring they feel valued, supported and empowered to fully utilize our products and services. This includes vetting and approving any prospect application or newly contracted client which is looking to disseminate press releases within our Public Relations line of business. They will interface with other departments, including but not limited to our Sales, Editorial, and Finance teams. Candidates with ConnectWise, Salesforce, B2B and customer service experience will be highly considered.
Essential Duties:
Duties include any or all of the following (other duties may be assigned as needed):
•Perform account research on organizations who are looking to do business within the product line of business
•Setting up any new approved account applications in our various platforms
•Act as main point of contact for prospects until their account is approved
•Communicates clearly with prospects via phone and email
•Embraces collaborating with teammates
•Ability to work occasional overtime during high volume periods
•Ensuring that SLA's and KPI's are met
•Participate in and lead additional projects as required
Minimum Qualifications:
Education:
•Bachelor's degree required from an accredited college or university with major coursework in business, marketing, or a related field. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience:
•Minimum 1 year of experience in a client-facing position required.
•Customer service experience in a fast-paced environment required.
Other:
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.
•Excellent English speaking and writing skills
•Ability to maintain focus in stressful situations
•Excellent multi-tasking skills
•Exceptional time-management skills, ability to prioritize assignments and meet deadlines
•Projects self-confidence, enthusiasm, and a positive, can-do attitude
Travel / Physical Demands
•There is no travel required for this role. Office environment. No special physical demands required.
Compensation will be commensurate with experience. The starting pay for this position in El Segundo and Toronto is between $53,000-54,000 local currency.
Who is NOTIFIED?
We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.
Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups

What's next? Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process.
At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.