Head hosts should have exceptional customer service and communication skills, and be able to remain calm and professional in high-pressure situations.

• Responsible for welcoming and greeting all guests

• Keep contact with regular guests

• Excellent customer service skills in person and over the phone
• Positive attitude and aim to provide communication skills

• Training new employees: Training new employees and filling in where needed

• Contribute your part to the management team

• Final responsibility for all bookings and reservations and flag complaints to management. 

• Availability to work in shifts as needed

• Flexible availability on nights, weekends, and festive days 

• Good physical condition to walk and stand during an entire shift

• Managing the seating chart : Keeping the seating chart up to date and monitoring the restaurant's activity to ensure an efficient dining flow 

• Coordinating teams of hostesses : Communicating with team members to maximize efforts and coordinate seating.