Company Overview:

Opened in April 2023, Colette is the first-of-its-kind, members-only club for successful business leaders.  The Club features beautifully appointed private offices, conference rooms, meeting spaces, and lounge areas.

Within the 40,000 square feet of Colette, Coco’s is a private members-only dining club offering a premier dining experience overlooking Central Park. Coco’s encompasses a restaurant, bar, private Japanese dining room (“Keshiki”) and Omakase bar, a spacious member’s lounge and access to an exclusively curated wine cellar. Our menu is light French fare with Mediterranean influences, executed by Michelin awarded chef, Philipe Orrico.

DAILY JOB RESPONSIBILITIES:

• Assist Guest Relations team with guest requests and services, as needed.
• Serve as a departmental role model, and assist management in training, motivating and coaching employees.
• Ensures that Members and guest concerns are resolved professionally and timely.
• Welcome guests on arrival by helping them with luggage and directing by the main entrance to Welcome desk.
• Coordinate private cars and arrange taxis for guests.
• Ensure that guests receive a personalized and timely service.
• Assist guests if check in is delayed by offering refreshment and information assistance.
• Maintain a secure environment for guests and associates.
• Must be knowledgeable about all the features of the building as well as restaurants, shops, tourist attractions, and other important places in the vicinity.

KEY RESPONSIBILITIES:  

• Support and maintain high luxury standards of service and creating a calm and private and inclusive environment for all guests and Team Members. 
• Maintain clear communication between all Team Members within to ensure consistency, transparency, and unity. 
• Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
• Conduct all day-to-day operations duties as directed.
• Ensure important levels of cleanliness, health, and safety standards for guests and fellow Team Members. 
• Ability to step in and assist fellow Team Members as directed or necessary to ensure a smooth operation.
• Ensure Colette New York standards are being met and always maintained.
• Attending all daily, monthly, and yearly training and meetings as directed.
• Uphold and enforce all policies and procedures as stated in the handbook.
• Ability to support and collaborate with all departments within Coco’s and Colette New York to ensure unity and high luxury standards .

REQUIRED EXPERIENCE AND QUALIFICATIONS:  

• 1 Year Experience in a luxury hotel environment or similar 
• Positive, engaging, and energetic personality 
• Able to be organized, manage time wisely and work with little to no direct supervision. 
• Extremely high attention to detail
• Excellent communication skills, both written and verbal on English
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Ability to maintain a clean and professional appearance as per company policies.
• Multi-lingual is a plus.
• Ability to stand for extended periods of time, lift, push, items, equipment, and packages of up to 50 lbs.
• Ability to stand during a full shift.