Overview:

We are seeking a dedicated and detail-oriented Mobile Service Coordinator to join our dynamic team. The ideal candidate will play a crucial role in coordinating our Mobile Technician Team. This is a fully in-person role. We are hiring for multiple shifts - Day, Evening, Overnight.

Responsibilities:

• Handle inbound phone traffic for the service department.
• Work with a positive and professional attitude and communicate effectively and efficiently with customers.
• Create and schedule all mobile service and emergency service jobs appropriately.
• Coordinate and direct Road Service Technicians.
• Prepare work orders and quotes as required.
• Assist with parts requests and orders.
• Ensure accurate and real-time statuses on all work being performed by Road Service Technicians at any given time.
• Follow up on jobs internally; coordinating with the Parts Department to ensure efficient turnaround times and/or with Sales regarding scheduling.
• Perform additional duties as required.

Qualifications:

• Must have had a minimum of 3+ years in a coordination role, preferably in the service and repair industry.
• High School Diploma or equivalent.
• Extremely detailed and well-organized individual.
• Strong English communication skills, both verbal and written, with an emphasis on clear phone etiquette.
• Ability to adapt in high pressure situations.
• Self-motivated and disciplined to work with minimal supervision.
• Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel.
• This role may require availability for overtime during busy periods.

Join our team as a Mobile Service Coordinator where your contributions will directly impact our operational efficiency and customer satisfaction!