EXCITING OPPORTUNITY TO JOIN GROWING INDUSTRY!

In addition to meaningful work and professional development opportunities, our highly competitive benefits package offers:

· Quarterly BONUS program

· Generous PTO (paid time off) program

· 9 Paid Holidays + early office closing before major holidays

· Medical, Dental, and Vision plans

· 401k with excellent company match

· Tuition reimbursement

· Hybrid: Remote/office work

SUMMARY OF JOB PURPOSE : The Training Specialist role exists to deliver high quality training programs to meet client needs and provide the organization with a highly skilled workforce. The position is responsible for the analysis, design, delivery, evaluation and maintenance of training programs and expected outcomes.

JOB DUTIES

• Facilitate world-class learning programs custom designed for clients, internal workforce, and the community.
• Deliver classroom/virtual training, recorded webinars and e-learning events.
• Create an engaging environment conducive to a variety of learning styles and mastery of knowledge and skills.
• Collaborate with various departments to develop training content that is accurate and relevant for target audiences and drives business outcomes.
• Identify skill or knowledge gaps and contribute to training content development as a subject matter expert.
• Select training tools and training delivery mechanism based on learning objectives and audience.
• Proactively partner with Training and Development Specialist to seek solutions and enhancements to training courses and content.
• Pilot course programs to evaluate effectiveness and make improvements to design and content as needed.
• Proctor client certifications according to exam standards and protocols.
• Partner with staffing and claims operations teams to support onboarding process.
• Maintain updated curriculum, class registrations, reporting, calendar, and training records in the LMS.
• Collect and analyze data to evaluate learning program effectiveness and implement corrective measures to strengthen learning outcomes.
• Review adjuster performance evaluations, determine training needs, and recommend learning solutions.
• Contribute to adjuster campaigns designed to strengthen training attendance and participation.
• Assist the Training Director in anticipating future business changes and challenges and proactively develop and implement new or revised plans to maintain a competitive service environment.
• Some travel may be required (around 10%).

QUALIFICATIONS

• Bachelor’s degree or equivalent work experience in claims and/or learning and development.
• Experience in a training position or equivalent relevant education.
• 3 years of property and/or auto experience
• Willing and able to climb roofs and teach rope and harness training in our on-site training facility
• Ability to conduct engaging and interactive training using a variety of modalities.
• Two years’ experience designing and developing training materials highly desired.
• Highly skilled at explaining complex content to a diverse groups of attendees clearly and concisely.
• Strong prioritization and planning skills, with demonstrated success producing high-quality deliverables on time and within budget.
• Must be detail-oriented, flexible, and can work in a fast-paced environment with multiple deadlines and shifting priorities.
• Excellent verbal and written communication skills, including proofreading/editing, and the ability to simplify complex topics.
• Proven success at establishing rapport with business partners at multiple levels, working on larger teams, and collaborative work habits.
• Available to work non-traditional business hours and weekends as needed.
• Obtain client certifications as required and maintain an adjuster’s license in state of residency or home state.
• Must have a base understanding of property and auto damage assessment, repair techniques, auto claims estimating as well as construction, repair techniques and property claims estimating.
• Experience using content authoring tools such as (Articulate Storyline/360, Captivate) highly desired.
• Highly proficient in Microsoft Office suite, Xactimate, Audatex, and LMS (Absorb preferred).

WORKING CONDITIONS

Work is generally performed in a typical office environment, including a combination of office based and remote work.

PHYSICAL ACTIVITIES AND REQUIREMENTS

Work can involve lifting and carrying up to 25-30 lbs.; frequent standing, sitting, walking, bending, and reaching; occasional kneeling and stooping; operating office equipment; periodic driving likely; visual acuity to prepare, read, and organize detailed hard copy and electronic documents; ability to speak and to hear the spoken word in normal face-to-face, telephonic, and web-based business communications. Work also includes the ability to climb roofs (including steep roofs up to and including 10/12 pitch) and crawl in attics and/or crawl spaces. Willingness to work additional hours as needed, including occasional evening, overnight, and weekend hours.