THE FREEBIRD VENUE in Downtown Nashville

These boots were made for making some noise in Music City! We’ve built our brand by being the renegades, the ones to push the limits and do what others can’t. At Freebird, product and people are the heartbeat of our story and the “sole” of our brand. As a product associate, you will help contribute to our first ever Freebird Venue. Combining BOOTS, LIVE MUSIC & DRINKS! Freebird has grown into a true lifestyle brand, and we are going to bring to life everything our customer wants to do while visiting Nashville and create a customer experience unlike any other.

Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building deep and genuine relationships with our customers. Those relationships have always been at the forefront of everything we do and is the reason why we are so excited to rapidly expand our store footprint throughout the U.S. As we experience hyper growth, we are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.

Beyond building beautiful stores we will be hiring teams of unique and diverse individuals that represent our brand and our mission in each region. These teams will be a part of shaping the voice and character associated with the Freebird name. These individuals will have the opportunity to career climb in a quickly growing company that puts people and product above all else.

The Role:

We believe in empowering every team member in their individual journey at Freebird Stores, Inc. To work here you must be career driven and hold, not only yourself, but your team to the highest standard. The obsession with high quality, hand-crafted, leather goods is just a piece of what creates the magic between our customers, our teams, and the Freebird brand.

The Assistant Manager is responsible for collaborating with the General Manager to ensure the success of the entire store. This is a leadership position that teaches you how to run a business and build a team in a fun, fashion-forward environment. It is imperative that as manager, you fully understand the Freebird vision, as you will play an integral role in the execution of that vision. The manager will be held responsible for contributing to and promoting a positive work environment while embodying and building the Freebird brand internally and externally.

Assistant Manager Responsibilities:

• Learn and know the product line
• Possess a strong store presence and consistently lead by example
• Lead, supervise and train staff
• Provide outstanding customer service?
• Communicate our standards and expectations to the team
• Uphold our standards and hold team accountable for providing an outstanding customer experience?
• Analyze and review and coach stylists’ performance
• Maintain, train and coach our visual and merchandising standards
• Recruit, hire and train stylists’ and build future management candidates
• Collaborate and effectively communicate with General Manager

People

• Assist the Manager to recruit, interview, hire and train a diverse team
• Evaluate skills, create and follow up on individual development plans
• Assist to resolve employee relation issues according to company expectations and standards
• Partner with supervisor and peers to share best practices and build effective relationships with all business partners
• Openly communicate with supervisor and seek feedback to improve personal performance
• Recognize below target work performance, urgently address violation of company policies and take appropriate disciplinary action

Operations

• Drive top line sales growth
• Consistently deliver an engaging and positive customer service environment
• Demonstrate sales leadership by consistently modeling the actions and behaviors expected of a customer-focused brand
• Continuously assess business performance and create action plans to improve results for the store.

Requirements:

• 2+ years relevant customer service experience in a fast paced, challenging, and creative customer facing environment
• High School diploma required
• Bachelor’s degree in business or related field preferred
• Excellent organizational, verbal and written communication skills