Who We Are:
Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue Diamond programs, as well as other technology and project management programs, consulting, billing, and systems solutions.
Dealer Response Team Specialist
Job Description:
The Dealer Response Team Specialist will play a pivotal role in enhancing the employee experience with our dealership partners. The DRT team acts as an automotive industry Help Desk with the primary focus on accepting inbound and conducting outbound calls with car dealerships, distribution centers, and automotive field managers. This person will support dealerships in troubleshooting any confusion and delivering an exceptional customer experience.
Responsibilities:
- Welcome inbound calls from dealership employees and distribution center associates, commonly relating to tire orders, billing, and questions on promotions/incentives
- Maintaining service requests and ensuring proper follow-up procedures
- Initiate outbound calls related to project work
Qualifications:
- High school diploma or GED
- 1-3 years of customer service experience (call center experience preferred)
- Understanding of dealership operations, particularly relating to the service lane preferred
- Strong organizational and time management skills
- Excellent customer service, communication, and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Outlook and Microsoft Office Suite
Pay Range:
Note: This job outline is intended to provide a general overview of the responsibilities and qualifications for the Dealer Response Team Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.