Senior Customer Relations Specialist

Hybrid in Greenwich, CT

$70,000 base salary with Bonus Opportunities

We are changing the game in the physical rehabilitation, recovery and body maintenance industry. From empowering patients with non-invasive therapeutic technologies to enhancing the work of physiotherapists, chiropractors, wellness professionals and athletic trainers, our mission is simple: better pain management, faster recovery, and a gentler patient experience.

Position Overview:

We are seeking a proactive and detail-oriented Customer Relations & Sales Administration Specialist to support our sales team and enhance customer satisfaction.

This role involves managing administrative tasks, providing exceptional customer service, and ensuring smooth sales processes. The ideal candidate will have strong organizational skills, excellent communication, and a customer-centric approach.

Key Responsibilities:

· Manage customer onboarding, service, continued education, and therapy implementation to ensure a consistent, positive experience and successful outcomes.

· Assist the sales team with order processing, shipment coordination, customer record management, and preparing sales quotes and invoices.

· Respond to customer inquiries promptly and professionally via phone and email, ensuring a positive experience.

· Maintain and update the CRM system to track customer interactions, sales activities, and leads.

· Review and update marketing materials, ensuring consistency with branding. Engage with customers on online platforms to foster a positive brand presence.

· Work closely with marketing, finance, and logistics teams to streamline sales activities.

· Support the organization of sales events, trade shows, and promotional activities.

· Coordinate meetings, appointments, and travel arrangements for the sales team as needed.

Qualifications:

· High school diploma required; associate or bachelor’s degree preferred.

· Previous experience in sales administration or customer service is required.

· Excellent verbal and written communication in English (Spanish is a plus).

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM (HubSpot), and ERP software (SAP preferred). Familiarity with Canva is a plus.

· Strong attention to detail and ability to manage multiple tasks with accuracy.

· Ability to work independently and collaboratively in a fast-paced environment.

· Dedicated to delivering high-quality service and building lasting customer relationships.