Summary: The primary role of the Account Specialist is to interact with customers to address their concerns, answer their concerns and assist them with their needs. A Account Specialist will often answer customer calls, emails and respond to any questions about purchase orders or tracking for product. A customer service representative will be responsible but not limited to the following duties and responsibilities:

Duties and Responsibilities include the following. Other duties may be assigned.

Communicates and work with customers with regard to schedule changes, requirements and schedules, customer tracking requirements updates making sure customer are aware of their products progress.

Maintains a positive and professional working relationship with all buyers and customers and other employees.

Ensures internal and external issues are rectified in a timely manner.*

1. Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.

1. Communicate with all involved in special need items to ensure all level of work are completed in a timely manner.

Receives and validates customer provided purchase orders and change orders.

Updates and monitors customer delivery schedule status daily using the Expedite Report and communicates any problems with the appropriate departments and or customers.

Accomplishes daily tasks with quality work, discipline, and a sense of urgency.

Ensures written and oral communications are professional.

Makes recommendations to improve processes.

Coordinates with other departments as the need arises.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Math Ability:

Ability to calculate figures and amounts.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, and Microsoft AX.

Education/Experience:

High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.

Specialized Training:

• 1-3 years of Customer Service experience preferred
• MRP or ERP system experience beneficial
• Machine shop understanding a plus

Knowledge, Skills and Other Abilities:

• Willingness to apply hands-on approach in supporting customer activities and to step in when needed, not just observe
• Strong ability to set priorities, solve problems, and be resourceful when under pressure
• Excellent planning, organizing, time, and work management
• Polished professional with outgoing attitude, be a team player, and enjoy making guests feel welcome
• Good typing skills, high level of proficiency with general office pc applications (MS Word, Excel and PowerPoint), and comfortable with learning new applications as required
• Demonstrated excellent organizational, coordination, and personal interface skills
• Proven job diligence, dedication, and attention to detail
• Comfort and experience interfacing with various levels of staff and management while working in a fast-paced environment
• Familiarity and working knowledge of general office machines such as fax, copier, printers, and scanners
• Demonstrate excellent written and verbal communication skills with the public, other employees, and vendors
• Must demonstrate a sense of urgency and dedication to supporting customer requirements
• Must be motivated, reliable, and able to work with minimal supervision
• Working knowledge of MRP/ERP systems
• Commitment to work overtime on occasion

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.